Refund Policy

Refunds and Exchanges

If something isn't right, or you change your mind, we are happy to accept a return within 7 working days of purchase, subject to the Refund and Exchange Policy at the bottom of this page.

Return Instructions for Online Purchases

Items purchased online can be returned at our company's exclusive Bhotahiti Show Room, whose location is highlighted on our Retailers section on www.leather-wings.com. Click on Bhotahiti Corner – Bhotahiti for the location map. We can also exchange items in-store but cannot do exchanges via post.

How to Return an Online Order in Store

1. Take your item(s) to our Bhotahiti Corner - Bhotahiti store.
2. Provide proof of purchase.
3. Once the return and exchange policy is met, we'll offer you a refund or exchange in-store on the spot.

Our Return and Exchange Policy

General

• Items can only be exchanged in-store. No postal exchanges.
• In-store purchases must be returned in-store.
• Shipping cost will not be refunded.
• Leather Wings and Nepali Jutta Ghar are separate businesses. Products can only be returned to a Leather Wings store that stocks the brand.

Change of Mind

If you change your mind, we will refund or exchange the product subject to the following conditions:

• Item(s) must be returned within 7 working days with proof of purchase.
• Item(s) must be unworn, unwashed, and have all original tags/labels attached.
• Gift cards, sales, clearance, and seconds items are not eligible for refund or exchange.

Refunds exclude delivery charges. You are responsible for return costs, currency conversion fees, and any local or international taxes.

Faulty Items

If an item is faulty, wrongly described, or different from the sample shown, we will meet our legal obligations, which may include refunding the purchase price and delivery charges or providing a replacement. The item must be returned within a reasonable time with proof of purchase.